| PRIVACY POLICY - COMMITMENT TO YOUR PRIVACY
This site is owned and operated by EBA Design Inc. Your privacy on the Internet is of the utmost importance to us. At EBA, we want to make your experience online satisfying and safe.
Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
INFORMATION EBA Design Inc. GATHERS AND TRACKS
EBA Design Inc. gathers two types of information about users:
- Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys:
- Information EBA Design Inc. gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs and to help our advertisers and sponsors better understand the demographics of our audience. Because EBA Design Inc. derives its revenue mainly from sponsorships and advertising, providing such aggregated demographic data is essential to keeping our service free to users. Under no circumstances does EBA Design Inc. divulge any information about an individual user to a third party.
ORDER POLICY
All ground orders placed before 11am PST usually ship within 3 business days.
Custom System orders and Stencil orders exceeding $1000 may take up to seven (7) business days. Please, call to check the status of your order. 30% Fee applies on all rush orders for Custom Systems and Stencil orders.
Express orders (Overnight, 2nd, and 3rd day) placed after 11am PST will ship the next day.
Hazmat Fee $35 applies on all ENDURA INK orders shipped express or 3 day shipping.
COPYRIGHT POLICY
All content contained in our catalog/website is the sole property and possession of European Body Art (EBA Design Inc.) and under copyright. Unauthorized use is prohibited. Any attempt to copy, reproduce, distribute, or claim credit for the tattoo designs is unlawful.
By browsing our catalog/website, you agree to these terms.
RETURN/EXCHANGE POLICY
EBA Design stands proudly behind all of our products. If you are not happy with your purchase, please return your unused product WITHIN 30 DAYS of purchase for a refund.
Any products that are received by the buyer DAMAGED OR MISSING must contact EBA Design within THREE (3) days after delivery of product to report the defect or it will be considered used. Any products that are damaged due to misuse or exposure to extreme weather conditions will not be accepted for credit or a new exchange under any circumstance and may be returned to the buyer. However, if the product is deemed “fixable” EBA may fix the damaged product for a fee before returning it to the customer.
All European Body Art products are under limited manufacture warranty for one year from the date of the invoice. Any manufacture defected products must be sent back to EBA immediately. A delay in contacting EBA or returning the goods for repair may affect the warranty. If your products need repair please pack the product (s) securely in a box suitable for shipping. Please include directions as to from whom the package is coming, to whom to send it back, a phone number and email address as well as what is wrong with it. All Repairs will be inspected when received. If a product is judged to be mistreated or not repairable the customer will be contacted to discuss the options before the repair is attempted.
BEFORE YOU RETURN ANY PRODUCT FOR REFUND/CREDIT OR EXCHANGE - CALL OR EMAIL EBA DESING INC. CUSTOMER SUPPORT TO REQUEST A ”SUPPORT TICKET #" TO ATTACH TO YOUR ITEMS. If items do not have Support Ticket # attached, we cannot track the return and therefore cannot guarantee the refund.
CUSTOM DESIGN/ITEMS POLICY
Any custom products are excluded from any return or exchange policy. EBA will not refund or credit any customized items. The lead time for any custom work is about 3-5 business days, but can vary based on the project.
30 Day Money Back Guarantee
EBA Systems have been put into a test at different retail locations for their functionality, popularity and profitability. As a result we fully back up our Premium systems and your success by offering 30 DAY MONEY BACK GUARANTEE.
30 day money back guarantee offer excludes the following products: garage sale, trade show display products, or products with discounts exceeding 30% off MSRP.
Offer excludes any systems with EBA LamTac stencils and used/opened EBA paints and stencils. Apply 15% restocking service fee on all returned products. Offer does not apply for Training - full price will be charged for training/used DVD if system will be returned. Offer begins on the day of shipping. Offer excludes any products damaged by customer and charge will apply for used or damaged parts/products.
For all returns, please email to CUSTOMER SUPPORT your written notice describing in detail what is wrong with the item and whether you want a refund (minus the 15% restocking fee) or an exchange.
Holiday Service Schedule
EBA Design Inc. will be closed:
Thanksgiving Day
Christmas Day
Due to FedEx Holiday Schedule our services will be limited:
Memorial Day
Independence Day
Labor Day
New Year's Day
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